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Start the request
Delete directly from VICI when you can, or send a web request from this page if you no longer have access to the app.
Account & data
Delete yourVICI account.
You can permanently request deletion of your VICI account and the personal data associated with it either inside the app or from the web. This page explains both options and what happens next.
02
Verify the account
For web requests, we may ask for reasonable information needed to confirm that the account belongs to you.
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Account data is removed
Associated personal data is deleted or de-identified, except for limited information that must or may lawfully be retained.
01
Delete your account inside VICI
If you still have access to your account, the in-app deletion flow is the most direct option.
In the VICI app
Open Profile, find the account/settings controls, and choose Delete Account. Review the deletion warning and follow the confirmation steps shown in the app.
The delete-account action is intended to remove the VICI account rather than merely logging you out or temporarily disabling access.
If you cannot sign in, no longer have the app installed, or cannot reach the in-app deletion control, use the web-request option below.
02
Request deletion from the web
Send a verified deletion request
Email us from the address associated with your VICI account when possible. Use the subject “VICI Account Deletion Request” and include the account email address. If you signed in with Apple or Google, you may also tell us which sign-in method you used. Do not include your password.
We may ask you to complete reasonable identity verification before acting on a web request. This is intended to protect VICI accounts from unauthorized deletion.
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What will be deleted
Subject to applicable legal, security, and record-retention exceptions, account deletion includes personal information associated with your VICI account, which may include:
- Account and profile information, including the VICI profile and its authentication association.
- Onboarding and training preferences, such as goals, experience, schedule, workout duration, training setup, available equipment, units, and other profile preferences.
- Limitations and training-safety inputs you provided, including limitation preferences and account-linked pain or concern records where applicable.
- Workout plans, including active, saved, manual, generated, archived, and adaptive plan data associated with the account.
- Training history, including completed workouts, exercises, sets, repetitions, resistance/weights, duration, substitutions, completion records, and related logged performance information.
- Progress and body-metric data, such as strength history, muscle-volume information, personal records, body-weight entries, hydration entries, streaks, workout-calendar records, and skill-tree progress.
- Adaptive coaching information, such as account-linked recovery inputs, proposed/accepted/rejected training decisions, reason/evidence records, and related review information.
- Profile media and preferences, such as an uploaded avatar, appearance preference, notification preferences, and associated push-delivery identifiers where applicable.
- AI-related account data, such as stored prompts, coaching/plan-analysis interactions, or associated personalization records where VICI retains them.
- Other personal information linked to the account that VICI is not required or permitted to retain.
Account deletion is broader than uninstalling the app.Removing VICI from your phone does not itself delete your VICI account or server-side account data. Use one of the deletion methods on this page when you want the account removed.
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Information that may be retained
We may retain limited information when reasonably necessary or permitted for legal compliance, financial or tax recordkeeping where applicable, security, fraud or abuse prevention, dispute resolution, enforcement of agreements, or protection of VICI, its users, and others.
We may also retain aggregated or de-identified information that cannot reasonably identify you. Backup copies may remain temporarily until they are overwritten or removed through normal backup-retention processes.
When information must be retained, it is not kept simply to continue providing a deleted account with normal VICI functionality.
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Processing time and consequences
In-app deletion may be processed as part of the app's account-deletion workflow. Web requests may require verification first. After a valid request is received and any necessary verification is completed, we aim to complete deletion within a reasonable period, generally within 30 days, unless additional retention or processing time is permitted or required by law.
Deletion may be irreversible.You may permanently lose access to your plans, workout history, progress records, body-metric history, skill-tree progress, personalization, and other account content. If you later return to VICI, you may need to create and set up a new account.
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App-store subscriptions are managed separately
If your VICI access includes an App Store or Google Play subscription, deleting your VICI account does not by itself cancel that store-managed subscription.Manage or cancel the subscription through the same Apple or Google store account used for purchase to prevent future renewals.
This section applies only if you have a VICI subscription or purchase managed through Apple App Store or Google Play.
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Need help?
If you have trouble deleting your account, cannot identify the account email, or need help with a privacy request, contact us.